Hi there. This website, www.mendwellmothers.com, is owned and operated by Mendwell. Mendwell is the registered trading name for the small business I (Samantha Woods) run on the Gold Coast, Queensland, with the Australian Business Number (ABN) 29 661 257 792. 

Mendwell is a postpartum care service providing clients, expectant women, and new mothers with information, mailing list subscription, products and/or services. The Terms and Conditions set out below are applicable to your use and enjoyment of this website and the content made available via my social media channels. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

If you have any questions or need further information, please reach out at hello@mendwellmothers.com

General

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my doula service agreement. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency. 

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Content Disclaimer

On this website, you will find guides, articles, products, and details of the services I offer.  This information is provided solely for the education and support of women and new mothers.

I take care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstance.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or promised results I display on my website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same result.

While I take all reasonable care to ensure the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know.

I may modify the content provided on this website at any time, including altering or deleting it without notice.

The information and advice provided on this website is general in nature and should not be used as, or substituted for, professional medical or mental health advice. You are expected to get appropriate clinical, legal or financial advice when relevant.

Downloads

I try my best to ensure my site is free from viruses. However, I can’t always guarantee this. You are responsible for installing adequate and up-to-date virus-checking software on your computer. I take no responsibility for any damages which might occur as a result of downloading material from www.mendwellmothers.com

External Links

My website and social media channels may have links to other sites operated by third parties.  Unless I expressly state otherwise, I do not in any way, endorse, control or approve of and nor am I responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and I recommend that you investigate to find out.

Disclaimer for Services and/or Products

I provide education, support, guidance and comfort to women and families during pregnancy and the early days of parenthood. I do not accept any clinical responsibility and will not perform any medical procedure, give medical advice, recommend medical treatment, or diagnose, or replace a trained lactation consultant.

My role is to empower you in your choices and to do so I may provide evidence-based information, and/or make referrals where appropriate.

I do not accept responsibility for determining whether my products and/or services are appropriate for you and your health. You acknowledge and agree that you will undertake your own due diligence and make informed choices about what is right for you.

I cannot guarantee that using my products and/or services will guarantee a particular outcome. Each person’s individual experience is dependent on their background, values, motivations and many other variables outside of my control.

Waiver

While I make all reasonable efforts to ensure that my products and/or services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or that cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Copyright

The content of this website and in all my products is protected by copyright laws and treaties around the world, with all rights reserved.

You may store, print and display the content supplied solely for your own personal use.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

I own the registered and unregistered trademarks in Mendwell. You may not use these marks for any purpose without my express permission.

Payment Terms

All prices are in Australian Dollars (AUD). Prices indicated on my website may change at any time without advance notice.

Payment for Mendwell products available on this website is taken using Stripe and PayPal as the payment gateway. 

The security of your personal information is important to me. When you enter sensitive information (such as credit card numbers) on my website, I encrypt that information using secure socket layer technology (SSL). When credit card details are collected, I simply pass them on in order to be processed as required. I never permanently store complete credit card details.

I follow generally accepted industry standards to protect the personal information submitted to me, both during transmission and once I receive it.

There are no refunds for change of mind when purchasing products available through this website. My postpartum doula services come with a peace of mind guarantee, subject to the terms and conditions of my doula service agreement.

Respectful Communication

I am committed to providing people in our online community with a positive experience.

Blog comments and social media comments are permitted in our online communities but I have ultimate editorial control over all discussions in our online communities, on both the website and social media. I retain the right to edit or delete comments considered to be:

• false or misleading;

• abusive or offensive;

• promoting or selling products or services of another individual or company;

• spam or bots;

• violating privacy;

• defamatory;

• deliberately provocative or dominating.

Dispute Resolution and Jurisdiction 

If either of us have any concerns arising out of these terms, your use of my website or my provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to resolve any dispute by negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Queensland, Australia.

The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Queensland or similar neutral authority. We agree to share all the costs of mediation equally between us.

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.

This agreement is subject to the governing law of Queensland. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland and the Commonwealth of Australia will have exclusive jurisdiction.