Hi there. This website, www.mendwellmothers.com, is owned and operated by Mendwell. Mendwell is the registered trading name for the small business I (Samantha Woods) run on the Gold Coast, Queensland, with the Australian Business Number (ABN) 29 661 257 792. 

This document sets out my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me at hello@mendwellmothers.com

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

I understand that visitors from the EU may access this site, so I also aim to comply with the General Data Protection Regulations (GDPR).

Personal Information

If you engage with me via this website or choose to become my client I may ask to collect the following kinds of personal information from you, including:

• Contact details (name, address, email)

• Data about the products or services you purchase

• Information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events

• Internet data including your IP address, analytics and cookies to help me improve the usability and appeal of my website. More information about this is found in the section on Cookies below.

Collection and Use

I may collect your personal information by various means including:

• Contact forms

• An opt-in form for newsletter subscription and/or my mailing list

• Upon purchase of a product or service

• Interactions on social media

• Direct messaging on social media

• Requests for testimonials

• Promotions and giveaways or any request for additional data such as customer surveys

• Automatically, through the use of cookies

I use this information to:

• Respond to your enquiries.

• Provide specific products/services to you at your request.

• Help you understand my services better.

• Improve this website and the products and services I provide.

• Provide more relevant information.

• Provide news and updates about my products and services.

• Provide marketing material (with your consent)

I will only collect your personal information:

• With your full awareness and consent, such as when you email me tick a checkbox or fill in a form to provide me with information

• If I need it to provide you with information or services that you request

• If I am legally required to collect it

• For necessary administrative processes if you become my client

• If I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt-out

Sensitive Information

I understand that some personal information is particularly sensitive and that you are trusting me to keep this information confidential.

I only collect sensitive information that allows me to provide the services you have requested from me and to ensure that I am providing you with the most appropriate service.

I do not collect sensitive information from children under the age of 18.

All archived sensitive information is securely destroyed after 7 years.

You may choose not to provide me with your sensitive information. However, if you choose not to be completely honest with me, I may not be able to provide you with the services that you request.

Disclosure of Information

Reasons, why I may disclose your information, include:

• To provide you with the services you have requested

• To send you products that you have purchased

• To send you marketing material (with your consent)

In order to do this, I may share some relevant information - on a strictly need to know basis with:

• Third parties that enable me to provide my products and/or services

• Australia Post or other courier companies

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to my functions or activities, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with me to discuss this personally.

Security

I take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your information by:

• Ensuring that only I have access to sensitive information

• Releasing information to service providers on a strictly need-to-know basis

• Conducting regular audits of my security systems

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy.

From time to time I may combine information provided by you with information gathered from Facebook and Google Analytics.

If you do not wish this to occur, please contact me.

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas. 

You can choose to configure your browser settings not to accept cookies but this may interfere with the functioning of this website.

I use Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data from being used by Google Analytics. You can access that add-on here.

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 30 days. 

Complaints

If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact me by sending an email outlining your concerns to me at hello@mendwellmothers.com

If you are not satisfied with my response to your complaint you may seek a review by contacting: the Office of the Australian Information Commissioner using the information available here. 

Notification of Change

If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly or if that is not possible, publicise a notification of the breach on this website.